Paid support

The Paid support is an after warranty support service for the licenses of VINTECH products. The term is one year.

The Paid support includes update to the latest version of the purchased licenses.

Inside the scope of this service and in case of necessity VINTECH will update Postproccessors and TKB out of charge.

The user receives technical support in VINTECH working time via:

• VINTECH phone,

• VINTECH e-mail,

• at the office of VINTECH, by prior arrangement,

• Skype,
• PC-to-PC connection through internet,

or at any time through the support site of VINTECH /www.vintech.bg/support/.

Inside the scope of the Paid support service the user has the right to receive the main warranty services, and the additional ones:

• expert help for solving a particular problem,
• one day training at his place, by prior arrangement,
• consultations on questions related to the functionality of the system.

The Paid support service gives additional comfort for update planning.

The service is available if the  maximum break between the previous warranty period is not longer than one month.