The paid support is an after warranty support service with one year duration for the licenses of Vintech products.
The Paid support includes update to the latest version of the purchased license.
Within this service and if necessary, VINTECH updates Postprocessors and TKB free of charge.
The user receives technical support during VINTECH working hours via:
: on preliminary arrangement,
-to- internet connection,
or at any time on VINTECH support website: www.vintech.bg/support/
During the paid support service the user has the right to receive the base warranty support, and the following additional services:
expert help for solving a particular problem,
one day training, by prior arrangement,
consult on questions related to the functionality of the system.
The Paid support service gives additional comfort for update planning.
The service is available only if the previous warranty period expired less than one month ago.